The service management for Counterpoint gives you an ability to manage your service department within the Counterpoint system.

• Set up multiple calendar groups. This can be a service tech, truck, etc. which needs to be scheduled

• Full schedule calendar with drag and drop

• Calendar displays each calendar group/person side by side for each day

• View the calendar by day, week or month

• Can show or hide any of the calendar group/person as needed

• Displays list of jobs (orders) that have not been scheduled and allows the user to drag and drop the job to the tech and time on the calendar

• Can change a time for a job by dragging to a new time for the same tech or a different one, or by simply grabbing the box and extending or shrinking the time for the job

• Starting a new job creates an order in Counterpoint and maintains all data in Counterpoint

• Create new customers in Counterpoint when starting a new job

• Add items from Counterpoint to the job

• Print a service form or invoice for the job

• Print a daily schedule

• View and research history for Job (orders) posted in Counterpoint

• All service fields (including customized ones) are saved in the Extended table for orders in Counterpoint.